It's true! After four years and more than 400 posts, I have packed up my blog and moved it to the WordPress platform.
Please visit the "Strategic Guy" blog here and take a moment to subscribe. Thanks!
Friday, January 13, 2012
This Blog Has Moved to http://www.thestrategicguy.com/
Posted by Marc Hausman at 8:16 PM 0 comments
Labels: executive blogging, Marc Hausman, social media, social media marketing, Strategic Guy, WordPress
Monday, January 9, 2012
The Best Places to Work Fallacy
For some, work is like spending a week at summer camp.
Posted by Marc Hausman at 12:45 PM 1 comments
Labels: best places to work, Strategic Communications Group, work life balance
Tuesday, January 3, 2012
Top Posts in 2011 are Remarkably Old School
My annual review of year-end readership statistics from the "Strategic Guy" blog was encouraging...and somewhat discouraging.
Let's start with the good. Although my pace of publishing declined from 87 posts in 2010 to 61 last year due to new writing commitments I took on with the Washington Business Journal, Washington Executive and Govwin, the quantity of unique visits to the blog site exceeded 10,000 with nearly 17,000 page views.
Web search is the primary driver of traffic, yet I also realized a consistent flow of readers from Strategic Communications Group's (Strategic) corporate Web site and presence in online communities like Google+, Facebook and LinkedIn.
An analysis of the blog site's most popular posts in terms of readership is where I grow concerned. Here are the top three, each of which exceeded 500 unique visits.
Three Phases of Social Media Maturation, published on April 12, 2009
Great SaaS Debate, published on January 19, 2008
Company Wide Social Media Engagement: A Bridge Too Far, published on March 1, 2011
Based on Strategic's competency in social media and focus on serving clients in the technology markets, these posts are all relevant topics that reinforce our expertise. What's the problem?
Check out the dates of publication. The most popular post is nearly three years in the can, while the second most popular is now four years dated.
Did the issues, trends, technologies and best practices I addressed in 2011 fail to resonate with readers? And how should I evolve my editorial and content plan based on this review of analytics?
A couple of questions I'll be thinking about during the next few weeks.
Posted by Marc Hausman at 9:18 AM 0 comments
Labels: SaaS, social media, social media marketing, three phases of social media maturation
Wednesday, December 28, 2011
Grooming Lounge Fails on Expectations
Earlier this month I donated my time to a worthy charitable organization called the Rising Stars Foundation to serve as their featured speaker at a fundraising event. My topic: social media for measurable sales.
As an expression of their appreciation, the team at Rising Stars Foundation gave me a gift card to the Grooming Lounge. I've been a long-standing customer and made an appointment for a hot lather shave, arranging my schedule so I could work from Strategic Communications Group's (Strategic) Tysons Corner office.
I arrived at the Grooming Lounge's location in Tysons Galleria right on time and was quickly seated in their waiting area. There I sat...and sat...and sat.
At 4:15 PM, I grabbed my jacket from the closet and informed the receptionist I was leaving. "Oh, we were just about to get to you," she said.
I always spot someone 15 minutes to be tardy for an appointment or meeting -- either professional or personal. After that, I don't stick around as I view my time to be just as important as theirs. (Of course, if the person calls or messages me that they are running late than I'm more flexible.)
My experience with the Grooming Lounge is particularly disappointing because the company prides itself on attentive customer service. Life is about expectation setting. In this case, the Grooming Lounge came up way short.
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Here is my tweet about the experience: @groominglounge, what's with the poor customer service? Had a 4 PM appointment today in Tysons Corner and sat for 15 minutes before leaving.
UPDATE: Forty five minutes after the appointment the assistant manager phoned me to apologize and to offer a complimentary service. We'll see if (or how) they respond via social channels.
UPDATE2: Tweet sent by @groominglounge in response to my message:
groominglounge @StrategicGuy @StrategicGuy So sorry for the underwhelming experience today. We certainly value your time. We'll make it right ASAP.
Posted by Marc Hausman at 1:49 PM 0 comments
Labels: expectation setting, Grooming Lounge, poor customer service, social media, social media marketing
Monday, December 26, 2011
3 Groovy Web 2.0 Tools
An exciting aspect of social media marketing is the constant inflow of new Web 2.0 tools and technologies.
Posted by Marc Hausman at 6:54 PM 0 comments
Labels: Cinch, Facebook, LinkedIn, LoopDesk, Reachable, social media, social media marketing
Monday, December 12, 2011
One PR Shop's Branding Effort Falls Flat
Boston-based public relations shop Lois Paul & Partners (LP&P) has been on a roll.
“…we’re proud to be as strong as we’ve ever been and that at the end of the day, we’ve retained our core values of integrity and balance that help us build honest, down-to-earth partnerships with our clients.”
Posted by Marc Hausman at 4:13 PM 0 comments
Labels: Boston, corporate branding, public relations, social media, social media marketing
Thursday, December 1, 2011
The Painful High Road
In the late 1990s, Cysive was a foundation client. We played a lead role in building the company’s reputation, investing thousands of dollars in time each month above their retainer fee.
Steve O'Keeffe - jilted partner |
“I am frequent contributor to newspapers and magazines – and generate a weekly blog which goes out to 85,000 in the government and contractor community.”
Posted by Marc Hausman at 8:28 PM 2 comments
Labels: executive blogging, government contractors, high road, O'Keeffe and Company, social media, social media marketing, Steve O'Keefe, teaming partner